About the Cisco Certified Support Technician

What is the CCST qualification?​

The Cisco Certified Support Technician (CCST) training consists of two certification exams that aim to verify the practical skills and knowledge necessary for obtaining employment in the networking and cybersecurity field. Achieving a Cisco Certified Support Technician certification demonstrates to potential employers that the individual possesses the necessary skills to get your foot in the door and start your tech career.

Mock Exams

Self-paced Training

Certfication

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Cisco Certified Support Technician

Includes a full training of CCST Networking and CCST Cybersecurity, including the following modules: Standards and Concepts, Addressing and Subnets, Endpoints and Media Types, Infrastructure, Diagnosting Problems, Security, Essential Security Principles, Basic Network Security Concepts, Endpoint Security Concepts, Vulnerability Assessment and Risk Management, and Incident Handing. Unlimited mock exams and Certification upon passing the exam.

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Overview of the course

COURSE PREREQUISITES
While not required, it is advisable to possess some fundamental understanding of computer hardware and operating systems (such as Windows, Linux, and mobile) as a basis for pursuing this career.

UNLIMITED PRACTICE EXAM
Self-learners often hesitate to re-take exams due to the high cost. To ensure success on the big day, we offer unlimited practice exam papers taken online under exam conditions. Our first-time pass rate is 91.3%.

Cisco CCST Modules

The CCST Networking and CCST Cybersecurity courses were developed by a team of experts with diverse backgrounds, such as Cisco employees, professionals in networking and cybersecurity, hiring managers, professors, teachers, and Certiport specialists. Their aim was to create certifications that effectively connect education with the skills and knowledge required to succeed in the workplace. These courses prepare learners for highly sought-after positions in cybersecurity and networking, such as analysts, auditors, support specialists, and technicians.

 

In this course, you will gain knowledge on network operations, which includes understanding the devices, media, and protocols that facilitate communication within a network. Additionally, you will develop essential skills that enable you to perform basic troubleshooting using effective methodologies and the best practices used by help desks.

Standards and Concepts  |  Addressing and Subnets  |  Endpoints and Media Types  |  Infrastructure  |  Diagnosting Problems  | Security

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Throughout this course, you will acquire a comprehensive understanding of network operations, including the various devices, media, and protocols that allow for seamless communication within a network. Moreover, you will cultivate critical skills that will empower you to conduct basic troubleshooting using proven methodologies and the most reliable practices utilized by help desks.

Essential Security Principles  |  Basic Network Security Concepts  |  Endpoint Security Concepts  |  Vulnerability Assessment and Risk Management  |  Incident Handing

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Exams

  • The CCST Networking Exam assesses your comprehension of Standards and Concepts, Addressing and Subnet Formats, Endpoints and Media Types, Infrastructure, and Diagnosing Problems. The exam has a duration of 50 minutes.
  • The CCST Cybersecurity Exam lasts for 50 minutes and evaluates your comprehension of crucial security principles, fundamental network security concepts, endpoint security concepts, vulnerability assessment and risk management, and incident handling.

Career Path

In the UK, individuals who hold a Cisco certification can expect to earn an average salary of £43,800 per year. Those who have completed a CCST program can anticipate an estimated average salary of £22,000 per year. Upon graduation, job opportunities may include roles such as Support Technician or Help Desk Technician.

This career path equips you with the necessary skills to obtain the Cisco Certified Support Technician (CCST) Network certification and succeed in entry-level positions like:
  • Network Support Technician
  • Entry-level Help Desk Technician
  • IT Support Specialist

The Junior Cybersecurity Analyst Career Path prepares you with the necessary training to obtain the Cisco Certified Support Technician (CCST) Cybersecurity certification. This certification prepares you for entry-level cybersecurity roles such as:

  • Cybersecurity Technician
  • Cybersecurity Analyst
  • Tier 1 Help Desk Support roles

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"I have to highlight that you really answered to my queries in the most professional manner expected! So Big Thank You to You! The Tutorial Course is straight forward with clear instructions and I have been enjoying the modules really much!

~Philip~

"Your interpersonal skills are excellent, and this combined with your working knowledge of how your company’s internal procedures work, and how they interface with your clients is greatly reflected. Excellent Support and Customer Service which I’ve been lucky enough to receive from yourself during the training.

~Andy~

"Fantastic service and great courses. A superb and very flexible way to learn!"
~Melanie~

"Thank you for your prompt and efficient service this week in getting me up and running on the CCNA course. It has been a pleasure dealing with your team admin."

~Nicola~

"I'm really enjoying this course and I have to say they are giving me an excellent support when I have any question, the answer is quick and clear!"

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